FAQ
What is the difference between Fine Art and Prints?
Fine Art: limited edition of 5 copies per image, printed on Hahnemühle Photo Rag® 308gsm cotton paper, with a certificate of authenticity signed and dated by the artist.
Prints: unlimited edition, printed on Enhanced Matte 210gsm paper, with a more affordable price.
What is the difference between photographic papers?
(see section "Paper Characteristics" — Fine Art, Prints and Posters)
Can I buy the photographs unframed?
Yes, you can buy the photographs unframed.
Can I request a different photograph size than what is offered in the store?
Depending on the photograph, yes. Please contact hello@fabianakocubey.com so we can understand your needs.
I want a custom project, how do I go about it?
Click on the "Custom Projects" icon in the store's footer and fill in your details — we will get in touch as soon as possible.
Are Fine Art photographs numbered?
Yes, each Fine Art photograph is numbered and comes with a certificate of authenticity, guaranteeing exclusivity and the edition number.
What is the production time for photographs?
(see complete table in the "How It Works" section → "Production and Delivery Time")
My purchase is a gift, what should I do?
At checkout, please note in the comments that the delivery address is different from your registered address. If you wish, we can send a card with the purchase — just send us the message by email.
I need my order urgently. Is that possible?
Yes! Please contact us to check the possibility of urgent production and delivery.
How does delivery work?
Deliveries are carried out by partner carriers. The deadline and cost vary according to the destination zip code and product dimensions.
Can I track the status of my order?
Yes, you will receive a tracking code by email.
Do you deliver throughout Brazil?
Yes, we deliver throughout the national territory.
What payment methods are accepted?
Credit card (up to 12 installments), bank slip, and PIX.
Do PIX payments have a discount?
Yes — 6% discount for upfront payment via PIX.
How do I contact the store?
By email hello@fabianakocubey.com (response within 2 business days) or by phone +55 11 91728-1818.
What are the opening hours?
Monday to Friday, from 10 am to 6 pm.